The following concerns only backers who purchased the product via Indiegogo. We've received several questions about the shipping fees, and wanted to clarify: 

Back in 2017, we realized very shortly after the campaign went live that we had not been charging the shipping cost on the units during the campaign. Somehow between creating the page, setting up the pledge packages, and launching the campaign, the shipping prices were never entered. This was an oversight on our part, and we sincerely apologize for it – we corrected it as soon as we learned, and for many backers this never became an issue.

Unfortunately, for the first backers on Indiegogo, we still need to collect the shipping fees for the units.

I understand the feeling - there's nothing more frustrating than hidden fees when purchasing online. The unfortunate reality is that this shipping fee is a necessary evil. We always intended to charge for shipping, and budgeted our campaign accordingly. Case in point: Kickstarter backers and pre-orders through thinkmindset.com at the time paid the same shipping rate. This was intended to cover the packaging, logistics, and distribution of each of the units to your homes across the world - without it, we simply aren't able to fulfil the orders. 

Having not budgeted for this reality, we don't have an alternative to charging the difference after-the-fact. We sent an update about this in 2017, where we stated that we would charge the fee when we were ready to ship the units through backerkit. For those that have filled out the backerkit survey, you may have noticed the charge and been prompted to enter a credit card. If you filled out the survey and card information, you'll notice that we charged the cards earlier this week.

We apologize once again - being our first Indiegogo campaign, small mistakes were bound to happen. We look forward to shipping your units, and hope that the product and lifetime subscriprions to Enosound will live up to your expectations.